questions & answers.
1) Do I have to sign any commitment?
No term or consumption commitment is required. At any time, you can use either your local telecommunications provider or the Visacom system from United World Telecom. However, we suspect you won't be using your expensive local provider for long once you have experienced the savings we can offer you.... though you are free to use it anytime.
2) How can I speed up the processing of my calls?
First of all, always remember to dial the pound (#) after your destination number.
In addition, you can use several methods individually or combined. The first step is to pre program your touchtone telephone to automatically dial your access code. Then, you may also pre-program speed dial numbers either online or through our Interactive Voice Response system.
Finally, if you want even more speed and convenience, talk to your agent about getting an Autodialer for fast and transparent use of the Visacom system.
3) How do I pay for my calls?
For convenience, United World Telecom will debit your Visa, MasterCard, American Express or JCB card. UWT also accepts prepayments by US check or money orders, transfers by bank wire or Western Union (using our Quick Pay Account). We may be able to arrange payment upon invoice (subject to credit approval). Invoices may be sent by airmail or email, provided that you include your email address. UWT does not send invoices by airmail if current charges in a given month are below $20.00. We do send all email invoices, regardless of the invoice amount.
4) How soon will my account be activated?
Usually 24 hours or less except Friday. If not, it is nearly always a case of a problem getting the credit card approved.
5) I did not receive my e-mail after sign-up, what can I do?
Contact Phone-Access Telecom e-mail at uwt@phone-access.com
6) Can I make more than one call without dialing the access number (DID) again?
Yes, If you want to make another call, then press the ** or ## button and when you hear the prompt you can dial again as indicated. When you are finished just hang up. (* or # depending on your provider)
7) Do I need special equipment to use callback services?
No. You just dial the access number (DID) from the touchtone phone you designated in your application.. From that point on, all calls are automated.
8) Do calling rates differ depending on the time of day?
No. UWT has the same low rates 24 hours a day, seven day a week. Rates are based in US dollars per minute.
9) Do you charge for incomplete calls or calls that receive busy signals?
No. UWT charges for completed calls only. There is no charge if the destination number is busy or there is no answer.
10) Can I raise/increase my credit limit?
Yes. After establishing a good faith credit history, you may e-mail us your request for additional credit by contacting uwt@phone-access.com and specifying your customer number, your access number, your old credit limit and your new credit limit.
11) Can I check my call detail on-line?
Yes, please go to �ount manager” in the menu. UWT will mail a bill if you do not have internet access.
12) Am I charged for the calls to my DID?
No, since the call is not answered, it is not charged.
13) Is my rate based on full minutes?
All calls are billed on 30 second minimum and 6 second increments but only for completed calls. There are no charges for incomplete calls or calls that are busy. In addition there are no monthly charges or minimums.
14) Can I use UWT with my cellular phone?
Yes, it might even save you money because it is an incoming call and in many countries you don’t have to pay for the incoming call. Be sure to check the rates for cellular (example “Denmark Mobile”) as they can be different in certain countries.
15) How many access numbers (DIDs) can I request?
Initially up to a maximum of four with UWT. If you want to add more you should contact uwt@phone-access.com or customer service uwt@uwtcallback.com.
16) How can I change my CallBack number?
You can change the return destination number in the “Account Manager” menu.
If you have anymore questions please contact United World Telecom or TeleLink